Support & Help Center

Step 1: Open Google Play Store on your Android device

Step 2: Search for "EduCalc EA" or visit the direct link

Step 3: Tap "Install" and wait for the download to complete

Step 4: Open the app — you'll be assigned a unique Support ID automatically

Step 5: Grant camera permission so you can start solving problems by photo

Camera permission is used to:

• Let you snap a photo of a handwritten or printed math problem
• Send that photo to our Vision AI so it can read and solve the problem

If you'd rather not use the camera, you can type any problem directly using the Equation Builder instead.

EduCalc EA's Vision AI is highly accurate at reading both handwritten and printed math problems and generating step-by-step solutions. Accuracy is best when:

• The photo is taken in good lighting
• The problem is clearly written and not blurry
• The full problem fits within the frame

For critical exam preparation, we recommend double-checking key solutions with your teacher or textbook.

EduCalc EA covers O-Level and A-Level mathematics, including:

• Algebra and arithmetic
• Calculus (differentiation and integration)
• Statistics and probability
• Vectors and geometry
• Trigonometry

Solutions are optimized to align with UNEB, KNEC, and NECTA syllabi.

The Unit Converter works fully offline. These features require internet:

• ❌ Snap & Solve (Vision AI needs a connection to read and solve your photo)
• ❌ Currency Converter (needs live exchange rates)
• ❌ Cloud Sync of your solution history

Once you're back online, any solutions you generated will sync and be saved to your history automatically.

Step 1: Open EduCalc EA and tap the Equation Builder icon

Step 2: Use the on-screen math keyboard to enter functions, vectors, fractions, or statistical notation

Step 3: Tap "Solve" to get a step-by-step explanation

Tip: The Equation Builder is useful when a problem is too complex to photograph clearly, or when you're typing from memory.

Your Support ID is a unique identifier automatically assigned to your account. It's used to:

• Securely sync your solution history across sessions
• Track your token balance for premium features
• Help our support team locate your account when you contact us

You can find your Support ID in Settings. Please include it when emailing support so we can assist you faster.

Core features of EduCalc EA are free. Some advanced features use a token-based system, purchased through Google Play Billing.

• Your token balance is shown in Settings
• Purchases are processed securely by Google Play — we never see your card details
• Refunds follow standard Google Play Store policies

If a purchase doesn't reflect in your token balance, try restarting the app or contact support with your Support ID and purchase receipt.

To permanently delete your EduCalc EA account and all associated data:

Step 1: Open the app and go to Settings

Step 2: Scroll to the bottom and tap "Delete Account"

Step 3: Read the warning message carefully

Step 4: Confirm deletion when prompted

Important: Account deletion is permanent and cannot be undone. All your data, including solution history, will be permanently removed within 30 days.

Try these solutions:

• Restart the app: Close EduCalc EA completely and reopen it
• Clear cache: Go to Settings → Apps → EduCalc EA → Clear Cache
• Update the app: Check Google Play Store for app updates
• Free up storage: Delete unnecessary photos or files on your phone
• Restart your phone: A fresh restart can improve performance
• Check internet connection: A slow connection can make Vision AI solving feel slow

If problems persist, contact support with your device details and Support ID.

For Camera Permission:

• Go to Phone Settings → Apps → EduCalc EA → Permissions
• Enable "Camera" permission
• Restart EduCalc EA

If permission is already enabled and photos still aren't processing, try restarting your phone or reinstalling the app. You can also use the Equation Builder to type problems without using the camera at all.